Follow These Three Service Tenets for Satisfied Clients


Unhappy clients often choose to file ethics complaints against their poor-performing lawyers. What leads to their unhappiness? It may come as a surprise, but most ethics complaints are not about incompetence. Instead, most complaints revolve around basic customer service expectations. They involve issues that, even without specific ethics rules in place, would make any reasonable Continue reading “Follow These Three Service Tenets for Satisfied Clients”
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Follow These Three Service Tenets for Satisfied Clients

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